Shipping & Delivery
Q - When will my order ship?
A - Upon confirmation of payment your item will be processed for shipment within approximately 3-5 business days. A tracking code will be issued to the email you registered with. Average North American shipping time is 3-5 business days. For international shipments, expect a 12-21 business day delivery time.
See > Shipping Policy
Q - Can I track my shipment?
A - You will be notified at the time of fulfillment with a tracking code sent to the email address provided on your order. Please note US shipments will take longer to receive based on where you are located.
Q - Do you ship internationally?
A - Yes, we ship worldwide. International orders typically arrive within 12-21 business days depending on your location and local customs processing times.
Q - What if my package is lost or damaged?
A - If your package is lost or arrives damaged, please contact us immediately with your order number and photos (if damaged). We'll work with the carrier to resolve the issue and ensure you receive your order.
Orders & Payment
Q - What payment methods do you accept?
A - We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.
Q - Can I modify or cancel my order?
A - Orders can be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible with your order number. Once your order has been processed for shipment, we cannot make changes.
Q - Do you offer gift cards?
A - Yes, digital gift cards are available for purchase on our site and can be sent directly to the recipient via email.
Returns & Exchanges
Q - What's your return policy?
A - We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Sale items are final sale unless defective.
Q - How do I initiate a return or exchange?
A - Contact our customer support team with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label if applicable.
Q - Do you offer refunds?
A - Yes, refunds are issued to your original payment method within 5-10 business days after we receive and inspect your return.
Product & Sizing
Q - How do I find my size?
A - Each product page includes a detailed size chart. We recommend measuring yourself and comparing to our charts for the best fit. If you're between sizes, we suggest sizing up.
Q - Are your products true to size?
A - Our apparel is designed to fit true to size with a modern streetwear fit. Check individual product descriptions for specific fit notes (oversized, relaxed, etc.).
Q - What materials are your products made from?
A - We use premium quality materials including heavyweight cotton, cotton blends, and performance fabrics. Specific material composition is listed on each product page.
Q - How should I care for my items?
A - For best results, machine wash cold inside out with like colors and tumble dry low or hang dry. Avoid bleach and high heat to preserve print quality and fabric integrity. Care instructions are included on each garment tag.
Account & Support
Q - How do I create an account?
A - Click "Account" in the top navigation and select "Create Account." You can also create an account during checkout to track orders and save your information for faster future purchases.
Q - I forgot my password, what do I do?
A - Click "Account" and then "Forgot Password." Enter your email address and we'll send you a link to reset your password.
Q - How can I contact customer support?
A - You can reach us via email at the address listed in our Contact page, or use the contact form on our website. We typically respond within 24-48 hours during business days.