Return Policy | sub•label

We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 15 days of delivery.

Return Eligibility

To be eligible for a return, items must be:

Please note: Sale items are final sale and cannot be returned unless defective.

To start a return, please contact us at sub.label@outlook.com with:

We'll respond within 24-48 hours with return instructions and confirmation.

We accept exchanges for:

Defective or damaged items – We'll replace the item at no cost to you
Size exchanges – Subject to availability; contact us to confirm stock before returning

For exchanges, email us at sub.label@outlook.com with your order details and we'll arrange the exchange.

Once we receive and inspect your return, we'll send you an email confirming receipt and notifying you of the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original payment method within 5-10 business days.

If you haven't received your refund after 10 business days:

Check your bank account
Contact your credit card company (processing may take additional time)
Contact your bank to check on pending refunds
If you've completed these steps and still haven't received your refund, contact us at sub.label@outlook.com

Please mail returns to:

SUB•LABEL
13 Bond Crescent
Richmond Hill, ON L4E 3K2
Canada

Customers are responsible for return shipping costs unless the item is defective or we made an error
Original shipping costs are non-refundable
Return shipping costs will be deducted from your refund
We recommend using a trackable shipping service and purchasing insurance for valuable items
We are not responsible for return shipments that are lost or damaged in transit

If you have any questions about our return policy, please don't hesitate to reach out at sub.label@outlook.com